Customer Complaints

The “Handle a Range of Customer Complaints” course is designed to provide students with the skills required to handle a range of customer complaints in a professional manner. During this 2-day course, students will learn how to effectively communicate with customers, identify the root cause of complaints, and implement appropriate solutions to resolve them..

Topics covered in the course include understanding customer needs and expectations, identifying common types of complaints, developing effective communication skills, and using problem-solving techniques to resolve complaints.

Students will also engage in practical activities to develop their skills and receive feedback on their performance. Upon completion of this course, students will have the knowledge and skills to handle a range of customer complaints in a professional and effective manner.